Returns and complaints policy

The most important information at a glance

  • You have 14 calendar days from receiving your package to return or exchange the product.
  • The product must be in pristine condition – without any signs of use (e.g. odors, makeup, creases) and with all tags intact.
  • We will process your refund using the same payment method within a maximum of 14 calendar days of receiving your shipment.
  • Return shipping costs are non-refundable (does not apply to complaints).

Tip: We encourage you to reuse our packaging—it's designed for convenient return shipping. It's a simple step toward caring for the environment.

Return – step by step

  1. Go to the Returns Center at: zwroty.cloudwear.pl
  2. Fill out the form.
  3. Send the parcel.

Replacement – step by step

  1. Go to the Returns Center at: zwroty.cloudwear.pl
  2. Fill out the form and select "Exchange" in the return details under the "Solution method" tab.
  3. Send the parcel.

Complaint – step by step

  1. Go to the Returns Center at: zwroty.cloudwear.pl
  2. Select "I am filing a complaint".
  3. Fill out the form.
  4. Send the parcel.

Returns address:
 Cloud Wear – Returns
Piękna Street 5
95-200 Pabianice
Poland

Additional information

  • Return processing time: up to 14 days from the date of receipt of the package.
  • Customer service contact: info@cloudwear.pl
  • Response hours: Monday–Friday, 10:00–16:00
cloud wear.

Secure payments

Payments via TPay, Blik, PayPo, ApplePay, GooglePay and credit cards.

Convenient returns

If the purchased product does not meet your expectations, you have 14 days to return it.

Ecology

We operate according to the principles of slow fashion and create clothes from high-quality materials.